Online Access

Online Access

Frequently asked questions and answers about accessing OSA's online services and features.
If you have forgotten your password, you can reset it online by visiting the My Account section of OSA.org (this is located at the top blue bar of every page). You will be prompted to enter your email address.

Alternatively, you may submit a Help Ticket or contact Customer Service by telephone at +1 202.416.1907 or 1.800.766.4672 (US/Canada only). Note: Customer Service Department hours are 08:30 a.m. to 18:00 p.m. (US East Coast Time) Monday through Friday.
Single copies of articles from OSA journals may be ordered through the pay-per-view options through OSA Publishing's Digital Library (formerly Optics InfoBase) or by submitting a Help Ticket to Customer Service. OSA single issues are also available.
Click the “Go to My Account” link located at the top of every page under the "My Favorites" drop down menu. Once logged in, select “Activity Report” from the bottom right section. You will then have the ability to view your number of downloads for any time period you choose.
An institutional user agreement must be completed and returned by all the first time subscribers to OSA’s online content. Once signed, you can email it to elec@osa.org or fax it to +1 202.416.1408.
OSA offers a limited time trial of online access to OSA Publishing’s Digital Library (formerly Optics InfoBase). This allows potential subscribers to sample the full range of OSA content, including current issues of periodicals, meeting content and archival journals. For additional information please submit a Help Ticket.
To access your OSA online subscriptions, visit OSA Publishing's Digital Library (formerly Optics InfoBase), click “My Account”. You will be prompted to login using your email address and your OSA password. (Note: Your OSA password will be your member number unless you requested it to be changed.) New users will be asked to agree to the terms of the “OSA User Agreement”. If you are a returning subscriber, once you login you will have access to your online journal subscriptions, and OPN Online. The login process also provides you with access to the members-only section of OSA.org.
If you are trying to access an OIDA Industry report and receive an error message, this FAQ should help you.
 
Your organization must be an OSA Industry Development Associates (OIDA) member in order for you to download the reports.  You must also be logged in from a recognized IP address that is associated with your OIDA membership.   
 
If this IP has been provided through your organization (or its ISP or ARIN), submit the form below, and we will update your OIDA profile.  This includes official access through your organization’s VPN or internal network.
If you are using a personal device not on your organization’s network, including mobile devices and laptops, you will not be able to access OIDA Industry Reports.  

If you have forgotten your password, you can reset it online by visiting the My Account section of OSA.org (this is located at the top blue bar of every page). You will be prompted to login using your email address and your OSA password. (Note: If you do not know your password, you can reset it online.) Once logged in, click on the “Contact Information” tab followed by the “Edit” button in the name and address information box to edit your contact information.

Alternatively, you may submit a Help Ticket or contact Customer Service by telephone at +1 202.416.1907 or 1.800.766.4672 (US/Canada only). Note: Customer Service Department hours are 08:30 a.m. to 18:00 p.m. (US East Coast Time) Monday through Friday.
In most cases, it's likely you have not returned a signed user agreement to OSA. Once signed, you can email it to elec@osa.org or fax it to (202) 416-1408.

Institutional User Agreement

Another reason could be you are attempting to access OSA content from an Internet Protocol (IP) address that OSA does not have in your record. Please send your current IP address to elec@osa.org or update your IP address online via OSA’s Library Resource Center.

Return to the top

Still Need Help?


Contact Us Online

Reach us online any time! We'll do our best to respond as quickly as possible.

Existing Customers

Not a customer yet or unable to login?

Call Us

Customer Service is available from 08:30 to 18:00 ( EST, UTC -05 ) Monday through Friday.

Worldwide +1 202.416.1907
US/Canada 1.800.766.4672