Frequently Asked Questions

Publications


Publications

How do I access my 50 free Optics InfoBase downloads member benefit?

Visit Optics InfoBase and click on “Login.” You will be prompted to login using your email address and your OSA password. (Note: If you do not know your password, you can reset it online.) New users will be asked to agree to the terms of the “OSA User Agreement.” If you are a returning subscriber, once you login, you will have access to your 50 Optics InfoBase downloads, OPN Online, and any additional journals you may have purchased.

I forgot my OSA password; how can I retrieve it?

If you have forgotten your password, you can reset it online by visiting the My Account section of OSA.org (this is located at the top blue bar of every page). You will be prompted to enter your email address.

Alternatively, you may submit a Help Ticket or contact Customer Service by telephone at +1 202.416.1907 or +1 800.766.4672 (US/Canada only). Note: Customer Service Department hours are 7:30 a.m. to 6:00 p.m. (US East Coast Time) Monday through Friday.

How do I access my Physics Today (PT) online subscription member benefit?

To access Physics Today online you must first establish an account by visiting AIP Scitation. You will be asked to provide the email address associated with your OSA Membership.

For further assistance contact AIP directly:

 

Email: help@scitation.org

Telephone (US and Canada): +1 800.874.6383

Telephone (all other locations): +1 516.576.2664

How do I add/renew an OSA journal subscription?

You must be an active OSA Member in order to subscribe to an OSA journal. Members may purchase or renew subscriptions at any time. Ways to subscribe:
  1. Online
  2. Phone: +1 202.416.1907 or +1 800.766.4672 (US/Canada only)
    Note: Customer Service Department hours are 7:30 a.m. to 6:00 p.m. (US East Coast Time) Monday through Friday.
  3. Mail or Fax:
    Complete and return the Member Subscription Form.
Mailing Address:
The Optical Society (OSA)
Membership Department 
PO Box 55480
Boston, MA 02205-9923 USA

Fax: +1 202.416.6130 >

Express Mail:
The Optical Society
2010 Massachusetts Ave, NW
Washington, DC 20036 USA

Can I see how many articles I’ve downloaded as part of my free Optics InfoBase downloads member benefit?

Click the “Members Only Login” link located at the top of every page. Once logged in, select “Optics InfoBase Benefit” from the left navigation. Then select "Activity Report." You will then have the ability to view your number of downloads for any time period you choose.

Whom do I contact for information about my subscriptions?

Please submit a Help Ticket or contact Customer Service by telephone at +1.202.416.1907 or +1.800.766.4672 (US/Canada only).

Note: Customer Service Department hours are 7:30 a.m. to 6:00 p.m. (US East Coast Time) Monday through Friday.

How do I access my Optics & Photonics News (OPN) online subscription member benefit?

To access OPN online, please visit the OPN website. You will be prompted to login using your email address and your OSA password. (Note: If you do not know your password, you can reset it online.)

We paid for an online institutional subscription but don’t have access. What could be wrong?

In most cases, it's likely you have not returned a signed user agreement to OSA. Once signed, you can email it to elec@osa.org or fax it to (202) 416-1408.

Institutional User Agreement

Another reason could be you are attempting to access OSA content from an Internet Protocol (IP) address that OSA does not have in your record. Please send your current IP address to elec@osa.org or update your IP address online via OSA’s Library Resource Center.

What should we do if we are missing print issues?

Missing issue claims will be honored only if received within three months of the publication date.

Please submit claims to Customer Service at claims@osa.org.

What is the Journal Citation Report data for OSA Journals?

OSA’s collection of 15 flagship, partnered, co-published and peer-reviewed journals continues to provide the largest number of citations and articles in the field of optics and photonics. View the current impact factors, citations, and ranking of OSA’s Journals.

Does OSA offer trial access?

OSA offers a limited time trial of online access to OSA’s Optics InfoBase. This allows potential subscribers to sample the full range of OSA content, including current issues of periodicals, meeting content and archival journals. For additional information please submit a Help Ticket.

What is OSA’s post-cancellation policy?

Should you cancel your subscription, you may receive digital files for the time during which you paid for online access (at a minimal cost) by submitting a Help Ticket.

Can I purchase single copies of articles?

Single copies of articles from OSA journals may be ordered through the pay-per-view options through Optics InfoBase or by submitting a Help Ticket to Customer Service. OSA single issues are also available.

Can I purchase back issues/volumes?

For pricing, see OSA's Institutional Prices and Order Form here. To find out about availability of print copies of back issues/volumes contact OSA Customer Service by submitting a Help Ticket.

What is your subscription period?

All subscriptions are accepted for a one-year term only, on a calendar basis, January-December. No multiple-year subscriptions are offered. Back issues of the current year will be sent to subscribers who placed subscriptions during the year.

Where are your indexes?

An annual index is included in the last issue of each volume of AO, JOSA A, JOSA B, OL, JDT, JLT, JOT, and COL.

Do I need a user agreement?

An institutional user agreement must be completed and returned by all the first time subscribers to OSA’s online content. Once signed, you can email it to elec@osa.org or fax it to +1 202.416.1408.

What is OSA’s refund policy?

Requests for refunds will be handled on an individual basis and are subject to a $50 cancellation fee per title. They will be honored on a pro-rated basis according to the number of issues remaining unfulfilled only if cancellation is received on or before 1 June.

What is OSA’s shipping method?

Subscriptions to United States, Canada, Mexico, and South America will be sent by surface mail. Subscriptions to countries in Africa, Asia, Europe, Middle East, and Oceania will be sent by air freight. All back numbers will be sent by surface mail.

Need more help? Contact the Help Desk.